This privacy policy sets out how physiorehab.com uses and protects any information that you give physiorehab.com when you use this website. Physiorehab.com is committed to ensuring that your privacy is protected. Should we ask you to provide certain information by which you can be identified when using this website, then you can be assured that it will only be used in accordance with this privacy statement. Physiorehab.com is bound by the Australian Privacy Principles and the Privacy Act 1988. If you provide us with information about your health, we also strive to ensure that our handling of that information complies with applicable State and Territory health records legislation. This Privacy Policy may be amended from time to time with changes, additions and deletions, at our sole discretion. You should check this page regularly to ensure that you are aware of any changes. Your continued use of the Site following any amendments indicates that you accept the amendments.
This policy is effective from 1 July 2016.
1. What personal information does Physiorehab.com collect and why?
Physiorehab.com collects personal information from its clients, contractors, employees, and people we do business with. "Personal information" is essentially information from which you can be identified. Physiorehab.com needs personal information to provide its clients with Content; and to conduct our business (eg to administer accounts, charge fees and to communicate with our clients and business contacts). To illustrate, the personal information we collect about our clients includes Identification Information, including each client's name, address, contact details (including telephone numbers and email address), date of birth, membership’s details. We need this personal information to provide Content access, and is collected from the user registration form through our website. We also collect Business Contact Information from and about our suppliers and other people we do business with (eg our landlords). This information is needed so that we can manage our business.
2. How does Physiorehab.com use personal information?
As indicated, we use personal information to process your registration, charge you fees and administer your account. We will also use your personal information to communicate with you, including answering any enquires you may have. Unless you tell us otherwise, we may also use clients' personal information to mail out special promotions, newsletters and other marketing material. For instance, Physiorehab.com may email its clients information about its own promotions, or those offered by our business partners.
We collect and use personal information for the following purposes:
• to provide information, products and services to you;
• to respond to your queries for health documents, advice and services;
• to better understand your needs, enabling us to improve our products and services;
• for internal record keeping;
• to circulate promotional emails about new products and services, special offers or other information which we think you may find interesting;
• to contact you for market research purposes;
• direct marketing;
• to customise the Site according to your interests; and
• to customise documents according to your business needs.
We may contact you by a variety of measures including by telephone, email, sms or mail. If you don't want us to do this, we give you an opportunity to "opt out" from receiving such material by contacting our support team).
Disclosure of personal information.
We may disclose personal information:
• for the purpose of providing information, products and services to clients;
• to the relevant third party or parties, with customer consent, if the matter involves third parties; and
• to third parties, including referral partners, contractors and sub-contractors for the purposes of providing information, products and services to you. This may include parties located, or that store data, outside of Australia. By providing us with personal information, you consent to this disclosure.
Where we disclose your personal information to third parties, we will request confirmation that the third party follows the Australian Privacy Principles before providing your personal information. If there is a change of control of our business or a sale or transfer of business assets, we reserve the right to transfer to the extent permissible at law our user databases, together with any personal information and non-personal information contained in those databases. This information may be disclosed to a potential purchaser. We would seek to only disclose information in good faith and where we have sought to maintain confidentiality.
3. Does Physiorehab.com share my personal information with anyone else?
Physio Fitness Australia will disclose your personal information in a few different ways. Like most businesses, sometimes we outsource or "contract out" specific online support services from time to time and this may mean that our contractors see your personal information. For instance, sometimes we may engage IT contractors to maintain our databases. All our contractors are subject to strict confidentiality and privacy obligations, which mean that they are authorised only to use personal information in order to provide the services or to perform the functions required by us. We will disclose personal information if we are under a legal requirement to do so (eg under a court order, or if required under legislation), or if an authorised request is made from a law enforcement agency.
4. How can I access my Personal Information?
Privacy laws give you rights to seek access to the personal information we hold about you. You can seek access by writing to our support team (see contact details on our site). Generally, we should be able to provide you with access within a month of your request, although we may need more time if your request is complicated. Ordinarily, Physiorehab.com will not charge you for the cost of providing access to your personal information. However, if we do propose to charge you, we will advise you of the relevant charge before we provide you with access. We try to ensure that all the personal information that we hold about you is accurate, complete and up-to-date. However, we rely on you to help us with this. If you wish to update or correct the personal information we hold about you, please write to our support team. We will contact you if there is any issue about amending the record of personal information we hold about you. If you wish to discuss our method of providing access or correction to personal information, please contact our support team with your query.
5. Is my Personal Information kept secure?
Physiorehab.com takes all reasonable steps to ensure that the personal information we hold is stored in a secure environment protected from unauthorised access, modification or disclosure. We remind our staff and contractors of the importance of storing personal information in a secure way, and to treat it like confidential information. We are committed to ensuring that the information you provide to us is secure. In order to prevent unauthorised access or disclosure, we have put in place suitable physical, electronic and managerial procedures to safeguard and secure that information and protect it from misuse, interference, loss and unauthorised access, modification and disclosure. No information transmitted over the Internet can be guaranteed to be secure. We cannot guarantee the security of any information that you transmit to us, or receive from us. The transmission and exchange of information is carried out at your own risk. Although we take measures to safeguard against unauthorised disclosures of information, we cannot assure you that personal information that we collect will not be disclosed in a manner that is inconsistent with this Privacy Policy.
6. Anonymity
Physiorehab.com only offers access to its members, and it is not possible to become a member of the site of Physiorehab.com without providing Physiorehab.com with the personal information that is requested in our online registration form.
7. Cookies
We may use cookies on our Site from time to time. A cookie is a small file, which asks permission to be placed on your computer’s hard drive. Once you agree, the file is added and the cookie helps analyse web traffic or lets you know when you visit a particular site. Cookies allow web applications to respond to you as an individual. The web application can tailor its operations to your needs and preferences by collecting and remembering information about you. We use traffic log cookies to identify which pages are being used. This helps us analyse information about web page traffic and improve our Site by tailoring it to your needs. We use this information for statistical analysis purposes only, following which the data is removed from the system. Overall, cookies help us provide you with a better Site, by enabling us to monitor which pages you find useful and which you do not. A cookie does not give us access to your computer or any information about you, other than the data you provide to us. You can choose to accept or decline cookies. Most web browsers automatically accept cookies but you can usually modify your browser settings to decline cookies if you prefer. This may, however, prevent you from taking full advantage of the Site. We may also use web beacons on this Site from time to time. Web beacons or clear .gifs are small pieces of code placed on a web page to monitor the behaviour and collect data about the visitors viewing a web page. For example, web beacons can be used to count the users who visit a web page or to deliver a cookie to the browser of a visitor viewing that page.
8. Links to other websites
Our Site may contain links to other websites of interest. Please note that we do not have any control over those websites. We are not responsible for the protection and privacy of any information, which you provide whilst visiting such websites and such websites are not governed by this privacy policy. You should exercise caution when accessing such websites and look at the privacy policy applicable to the website in question.
9. Complaints
If you believe that we have breached the Australian Privacy Principles and wish to make a complaint about that breach then please email us setting out details of the breach. We will promptly investigate your complaint and will endeavour to respond to you in writing within 28 days setting out the outcome of our investigation, what steps we propose to take to remedy the breach and any other action we will take to deal with your complaint.
To contact our Privacy Officer, please contact us at:
Physiorehab.com
P.O. Box 735,
Bondi Junction, NSW 1355,
Australia
privacy@physiorehab.com.au
Last update: July 2016
